Frequently Asked Questions
About the Program
Who can use the Frazer program?
Frazer Software is solely for use by Used Car Dealers in accordance with the Frazer End-User License Agreement.
What can the Frazer program do?
Frazer is a desktop program designed to help you manage your inventory, process sales, print paperwork, and manage financed accounts.
What does the Frazer demo include?
Our free demo offers you the chance to experience a fully functioning Frazer system programmed for your dealership for a full 30 days. There is absolutely no obligation to purchase. We want you to be able to get a real feel for what we can do for your business, and feel confident in the choice to join the more than 16,000 Frazer dealers.
What kind of computer do I need to use Frazer?
The minimum (and recommended) technical specifications for a computer running Frazer are as follows:
•Microsoft Windows 10 or Windows 8.1 (Note: Frazer is unavailable for Windows RT, Chromebooks, or any Apple – Mac products, including those set up with virtualization software.)
•2 GHz processor (3.2 GHz or equivalent recommended)
•4 GB of RAM (8 GB recommended)
•2 GB of free hard disk space (5GB recommended)
•1024 x 768 Screen Resolution
•User Account Control (UAC) must be on in operating systems in which it is available
Frazer Software has the following requirements if using the software over a network:
•Minimum 100 Mbps network interfaces on all PCs (1Gbps recommended)
•Hardwired Ethernet connections (wireless networks can have frequent interruptions in service)
•Use of a single router whenever possible
•All shared computers should be in the same sub-net and Windows workgroup
•Windows updates kept current on all machines
•Protect all computers with an updated anti-virus program (uninstall all expired anti-virus programs)
Will Frazer work on a Mac?
The Frazer system is designed to run on a Windows operating system. As such we have not tested for, nor can we support issues that arise from running on a Windows parallel program running on a Mac. We apologize for any inconvenience.
How much does Frazer cost?
You have a choice of three different payment options: $55 per month, $155 per quarter, or $575 per year. This will give you access to the software, system updates, data backups, forms programming, and unlimited tech support.
Can I have Frazer installed on more than one computer at my office?
Yes. The program is installed on one main computer which acts as a server, and additional satellite computers (workstations) access the program via an existing network connection.
What kind of printer do I need?
Frazer will require a laser or ink-jet printer for printing forms. If state or local needs require a dot matrix forms printer, we recommend an Okidata 320 Turbo, and Frazer will program the forms that you require.
Can I access Frazer from home or from another location?
No. If a dealer wishes to access Frazer from an outside location (home, auction, another lot, or another building), a third-party remote desktop connection is necessary. (In addition to Google, as linked, the three services we've heard about the most include GoToMyPC, LogMeIn, and TeamViewer.) Consult a local network technician regarding other possible options or for assistance choosing the best option.
How do I change the address that prints on my forms?
To change the address that currently prints on your forms, simply give Frazer a call at 888-963-5369. If your state provides a listing of businesses online (usually hosted by your Secretary of State), and we are able to verify the change we can change the address without any additional information.
However, if the change has not been reflected on the website, we will need to collect some basic information (typically a photo-copy of ID and a copy of any document showing you as the owner of the dealership), and then we can change the address and help you update it.
About the Program
How do I update to the latest version of the program?
To update Frazer to the latest version:
1) Close Frazer on any workstation computers.
2) Open Frazer on the main server computer and click on "Updates" at the top.
3) Click "Load Latest Frazer Update".
4) The update will now begin to download. When the setup program opens, follow the prompts to complete the installation.
Where can I access my default system options?
To access your program's system options settings, click “Miscellaneous” at the top of your screen, then “1- System Options”.
Can I limit access that people have to the Frazer program?
Yes! By navigating to Miscellaneous > 3 - Password System, you can set up a system tailored to your exact needs!
How do I check my customers against the federal OFAC (bad guy) list?
Frazer does this automatically for you whenever you type a name into Frazer. If a name or business entity you are entering matches that of one on the list, Frazer will pop-up a warning. A full report of this can be found under Reports > 2 - Sales Reporting > C - OFAC Names Checked.
How do I cancel a sale?
1) Locate and select the completed sale in Customer Activity. If the sale is cash or wholesale, you may need to select "All Customers" in the upper right corner.
2) In the customer's account, click "B-Customer Processing".
3) From the next menu, click "I-Cancel Sale".
4) On the next window, we suggest you always click "Cancel Sale- add customer back to prospect file". At any point, you can choose to delete a prospect, but once you click "Delete Sale- Completely remove customer from system", they are gone forever!
5) By default, any sale cancelled, will push the sale back to the "Enter Sales" screen. If you do not wish to work on the sale at that exact moment, you may close the prospect.
6) To make changes to the prospect information or to work on a sale prospect you previously closed, click "Enter Sales" at the top of the screen. In the lower left corner, click the "Retrieve Prospect" button. You can locate your customer here to bring the information back into your sales screen.
How do I delete a payment or transaction?
To delete a transaction from a customer's account, click on "Customer Activity" and select their account from the list. From there, click on "B-Customer Processing" and then "B-Change or Delete Transactions". You can then highlight and select the transaction you wish to remove and click "Delete Transaction" on the next screen. It is important to note that if you are trying to delete a fee and have already taken payments against that fee, you will first need to delete the payments you received after applying the fee, then delete the fee, and then add your payments to the account again.
How do I add an optional fee to an outside financing sale?
To add an optional sales fee to a sale with a lien holder, you first need to add that fee to the lien holder's file. To do that, click on “Sales” at the top left and “5-Lien Holders”. Choose the lien holder you are working with, and click on the pink “Advanced” tab in the upper left. From there, you can add your fee in the section for “Optional Sales Fees”. GAP should always go in line one, and VSI in line two. If you have any additional fees, they can go in line three. When this is complete, save your changes, and the next time you add this lien holder to a sale you will see the line for your fee.
My mileage is printing EXEMPT!
There is a system default that causes the mileage to print exempt for vehicles 10 years old or older. If you want to change that, click on “Miscellaneous” at the top, then “1-System Options”. From there, click on tab “5-Vehicle Options” and look for the option labeled: “Default 'Mileage to Print' to 'EXEMPT' for vehicles 10 years old or older”. If you un-check that box and save, it will make that adjustment for all new sales going forward.
On an active sale you can also edit the Mileage to Print of Forms, on the Customer Tab of the Sales Processing screen.
On a completed sale, you can edit the Mileage to Print on Forms in Customer Activity. Then B - Customer Processing, and A - Customer Information and Costs.
How do I add a repair to a customers account? (For a more comprehensive article plus screen-shots, click here!)
To add a repair balance to your customer's account, first open their account by clicking on "Customer Activity" and double clicking their name. From there, click "J-Vehicle Information" and take a look at the Vehicle Costs section in the top right corner. To see this, you may need to click "Display Vehicle Costs" depending on your settings. Click the square button to the right of the added costs line, and on the next screen, click "Add Costs" at the bottom. This will open a purple "Adding a New Cost" window where you can enter the description, date, your cost for the repair, and any other details you wish. In the "Charge Customer" field, enter the amount you will be billing to your customer. When you click "Save", this amount will be added to your customer's balance.
How do I repossess a vehicle?
To record a repossession on a customer's account, follow these steps:
1) Click on “Customer Activity” and double click the customer you're working with to open their account.
2) Once in their account, click “B- Customer Processing” and then choose “G- Process Repossession”.
3) Walk through this screen from top to bottom being sure to fill in the dates and any repossession fees you were charged or wish to charge the customer, then press “Ok”.
How do I write off an account (stock a repossessed vehicle back into inventory)?
To write off an account, follow these steps:
1) Go to “Customer Activity” and double click on the customer you were working with to open their account.
2) Click “B- Customer Processing” and then “H- Process Write-Off”.
3) Follow this screen from top to bottom entering the requested information. Please be sure to select a classification and (if the vehicle was recovered) to enter the wholesale value of the vehicle at the time you regained possession. If you plan on pursuing the balance in court, check the box to “Track balance in...” at the bottom.
4) Once the screen is complete, click “Process Write-Off”. The system will automatically write down the account balance and stock the vehicle back into inventory if you made that selection.
How do I delete a vehicle currently in my inventory?
To delete a vehicle, follow these steps :
1) Click on Vehicle File,
2) Select the vehicle you want to delete,
3) Click delete at the bottom right hand side of the vehicle file.
This will only work if the vehicle was added manually. If it was added by trade or write off, then the trade or write off would need to be modified as to not add it.
How would I delete a vehicle that was sent to auction or sold for salvage?
Vehicles that are sent to auction or sold as salvage should not be deleted. You should process these under Enter Sales as a Wholesale. This will not charge taxes and fees, and your selling price will be the amount you received.
The customer is bringing me a check from their bank. What type of sale would I enter this as?
Enter it as a cash sale for the amount that the customer is bringing you. Alternatively, you may enter it as an Outside Finance deal with no interest, and a single payment. The latter is the only way to print a Bill of Sale showing an amount to finance for the bank.
How do I add GAP to an Outside Financing sale?
Click Sales at the top of Frazer, and select your lien holder file. Select the lien holder you need to add GAP to, and then click "Change". Click on the Advanced Tab. Put GAP in Optional Fee #1, give it a default amount if you want, and select if it's taxable. Now, when you select that lien holder on an Outside Financing Deal, the GAP info you entered there will show up on your pricing screen when you sell a vehicle!
How do I enter the check the bank sent me for an Outside Finance sale?
You will enter this check in Customer Activity, under the customers account. Click on A) Enter Payments and Other Transactions. You can enter the amount you received, and check the box if it's the final payment for the contract or reserve.
How do I enter a discount charged by a bank?
In the Sales Processing window, on the Lien Holder tab, you can enter the Fee Dealer owes to Lien Holder. You can also enter the Net Check as the Actual Amount, under "Total Amount you will receive from Lien Holder". Frazer will calculate the discount and apply it to your Sales Recap.
I'm selling some BHPH notes to a finance company. How would I enter this?
Click Customers - and then 3 - Sale of Receivables. You can sell multiple accounts at once (or select a single account to sell), and enter the amount you receive for each.
My Window Sticker and Internet Price is automatically including my Dealer Service Fee. Is there a way to stop this?
Many States now require that any advertised price include the Dealer Service or Document Prep Fee. If this is not required in your area, you can disable this feature by clicking Miscellaneous > 1 - System Options > and then unchecking the box on Sales Options 1 (Left hand side).
How do I change my Customer's Due Date?
When changing your Customer's Due Date to something different than their contract specifies, it's best to have them sign a Contract Modification. Under Customer Activity, click option I >> Refinance This Customer.
How do I export data to a spreadsheet?
To create a data export you can open in Excel (or the Open Office equivalent):
1) Click on "Miscellaneous" at the top of the screen, then option "8-Export Data".
2) In this screen, begin in the upper left selecting your file name (you can use one of the defaults or enter your own), and continue to the right specifying what information should be included and where you would like the file saved. In the middle of the screen you can choose the file type, choose to include column headers, and (if applicable) a date range. Finally you can continue to the bottom and check all of the fields in any of the tabs that you wish to include in your data export. If you will want to recreate these settings, click the "Save File Specifications" button.
3) When you are ready to generate the data export, click "Create File".
4) To access your file, browse on your computer to the location you picked in the setup screen (this will also display in a pop up after you "create file"). You'll find your data export saved there under the name you selected ("FRZDATA1, 2, 3, or 4, or your own name). Right click on this file, choose "open with" and select Excel (or the Open Office equivalent).
How do I print off a price list?
To run our Price List, click on Reports > 1- Inventory Reports > 1- Price List. At the bottom of this window, you can “Click here to customize” the report. This function allows you to select and organize what information will print for each vehicle on the report and where.
How can I print a list of all my inventory?
To run the Inventory List, click Reports > 1- Vehicle Inventory Reports > 2- Inventory List.
How can I print what inventory I had for a date in the past?
To run the Inventory List for a date in the past, click Reports > 1-Vehicle Inventory Reports > 2-Inventory List > report style 3, to Print for a Date in the Past.
Where can I print a report of all the sales I've done?
To run the company Sales Listing report, click on Reports > 2 - Sales Reporting > 2- Sales Listings.
How can I tell the profit I'm making on a specific sale?
From the Sales Processing window, click on the Dealer Costs tab, and then click the Recap Sheet. From Customer Activity, select your customer, and then K-Sale Recap Sheet.
How can I print my accounts receivable balances?
To run our Customer Listing, click Reports > 3- Customer Reporting > 2- Customer Listing.
How can I print my accounts receivables totals for a past date?
To run our Customer Listing for a date in the past, click Reports > 3-Customer Reporting > 2-Customer Listing > Report Style 2. Print Balances for a Date in the Past.
How can I print a list of all the payments I've taken?
To run the Transaction Listings report, click on Reports > 3- Customer Reporting > 5- Transaction Listings.
How can I print my P&L profit and loss report?
To run the Income Statement report, click on Reports > 4 - Accounting > 1 - Financial Statements. Click the box to print your Income Statement. Select the range of dates and click "Go".
Is there a list of reports I can give my accountant?
If you click Reports > 4 - Accounting Reports > 4 Year End Reports. You will find a collection of reports that we have compiled, that will help you close out your year.
What report will show my Cash on Street for my Buy Here Pay Here accounts?
If you click Reports > 2 - Sales Reporting > 5 - Cash Position Analysis, you can select to run this report by type of sale, and select the date range.
Is there a report that will tell me which of my vehicles are the best sellers?
If you click Reports > 2 - Sales Reporting > 8 - Vehicle Evaluations by Profitability, you can print sales for a range of dates, and evaluate based on several vehicle categories.
Which report will tell me how much sales tax I owe?
If you click Reports > 2 - Sales Reporting > 4 - Sales Tax Report. This will tell you how much sales tax you have collected within a range of dates.
Are all my forms available in plain white paper or will I be required to use a dot matrix forms printer, such as an Oki Data 320 Turbo?
Frazer make every effort to make all forms available in plain paper available to you. In some cases there are still some forms that the state or issuing company has not released in a PDF format. Due to copyright, those forms are not able to be converted to a plain paper format. If those forms are available in a pre-printed format, we will gladly program those forms for you to print on an Okidata ML 320 Turbo dot matrix-style printer. For Custom Forms, if an editable PDF or Word Processing document can be emailed to us, or downloaded from the issuer's website, we would be happy to add it to your system's available forms options.
How do I request a new form or change an existing form?
Requesting a forms change in Frazer has never been easier! For complete details, click here!
My bank will only accept Law 553 or Bankers Systems contracts. Are they available to print from Frazer?
Pre-printed programming for both Law 553 and Bankers Systems contracts can be added to your Frazer system at no charge. You would need to acquire the contracts and print to an Oki-Data or compatible dot-matrix printer. Frazer is also pleased to offer a subscription to both Bankers Systems and Law Forms.
The alignment on my Oki-Data printer is off. Is there a way to reset it?
Turning the printer off and holding down "SEL" and "QUIET" will reset the printer to its factory settings. Follow the steps here to realign the printer and settings. Alternatively, clicking here, will take you to our Okidata alignment troubleshooting checklist.
Can I reprint forms for a sale that is already completed?
Yes. By clicking the Select Customer button at the top of Forms Printing, you can select any customer from your completed sales or your prospect list to print for.
How can I make it so only certain forms print on certain deals?
By clicking the Forms Setup button at the bottom of Forms Printing, you can change the setting of how a certain form will appear in your Forms Printing list. Some of these settings include what type of sale you would like it to print for, the order it appears in the list, and the number of copies that will print.
How do I make changes to what information is printing on the Form if it's incorrect?
If the deal is saved as a prospect, open the prospect and make your changes. Make sure you re-save the prospect before you try and reprint. Forms Only Print Saved Information. If the sale is completed, and you need to change static information (Name, address, phone), you can change the information from Customer Activity. If you are changing the numbers on a sale, cancel the sale back to prospect, make your changes, re-complete the sale, and reprint.
The back of my Buyers Guide is printing "Add Name Here: M-1-2" in the 'See for complaints' section? How can I change that?
If you navigate to Miscellaneous > 1 - System Options > tab 9 for Dealership Information, (top right) you will see the spot for you to customize what prints on this line. Make sure you save after changing this information.
My Dealer Number is printing incorrect, or it prints the words "Dealer Number". Where can I change that?
If you click Miscellaneous > 1 - System Options > tab 9 for Dealership information there is a space to add your Dealer Number to the system. Make sure you save after changing this information.
Does Frazer use the Cash or Accrual method for Accounting?
Frazer uses the Accrual Method for Accounting as required by IRS Regulations.
How do I get started with Accounting in Frazer?
Frazer makes a lot of posts to your general ledger automatically, when you add inventory and add sales. The first step in starting accounting in Frazer is entering your inventory accurately, and making sure all your costs and added costs and floor plans are entered and paid for correctly. Compare this list to the R-1-3 List of Vehicles Purchased report, check the box to include how your vehicles were paid, and make sure the numbers match what you have on the lot.
Check for any prospects, and make sure you have completed all your deals. Enter any preexisting customers, that you had before Frazer. Make sure any payments you have received and been entered, and your deposits recorded.
Make sure your open bills and expenses are paid if they have been paid.
Check the Chart of Accounts and Balance Sheet, and make sure the balances reflected are accurate.
Frazer also provides a handy tool to help you along. Click here to learn more!
How do I enter my bank balance in Frazer?
If you are a brand new Frazer user, you can enter a deposit by clicking "Accounting" and then "D-Record bank Deposit". Your first deposit will usually come from an equity account such as Paid in Capital, or an Owner Loan. You can then use those funds in 1000 Cash in Bank to purchase your inventory.
You may also set your starting balances by using Frazer's Starting Accounting Tool.
Where do I enter expenses NOT related to vehicles and sales, such as my phone bill or rent?
If you click on Accounting, and then A-Enter Bills and Hand Printed Checks, you can enter expenses that may not be associated with a vehicle's cost or added costs. You can also add vendors, and post to expense accounts such as 8360 Telephone or 8420 Rent. This will ensure accuracy on your financial statements. Frazer has a preloaded list of expense accounts listed in the Chart of Accounts. You may also add your own. Make sure you check the bottom, and enter the check number if the bill has been paid already.
How do I close out my month in Frazer?
1. "Complete as Sale" any deals that you might have still pending as prospects.
2. Make sure you have added all payments for your Outside Finance sales under Customer Activity > A-Enter Payments and Other Transactions.
3. Enter all added costs to vehicles still in inventory.
4. Enter any and all expenses.
5. Enter a closing date if applicable.
Which version of Quickbooks is Frazer compatible with?
Frazer IS compatible with QuickBooks Pro and Premier.
**Frazer is NOT compatible with Online or Simple Start versions because data importing is not allowed by those versions.**
Can I floor plan a vehicle I've previously paid for with a bill?
Not exactly. If you're getting a message from Frazer that's blocking you from floor planning a vehicle previously paid for with a bill please give Frazer a call at 888-963-5369 so that we can help you with step-by-step instructions on how to get things entered correctly.
Can I add more than one floor plan?
Not through the floor planning tab.
A workaround Frazer's accounting team has put together: First, record a deposit from a liability account you create for second floor plans. This sets up the principal balance owed to the Floor Plan Company. When you pay curtailments, you will need to record the second floor plan interest and fees as an added cost on the vehicle paid for with a liability account. Last, enter a check for the amount paid to the Floor Plan Company, reducing the principal portion to the first liability account and reducing interest and fees to the second liability.
What account do my repossession costs post to?
Repossession costs can be posted to any account of your choosing, by selecting an option in Miscellaneous > 1 - System Options > 8 - Accounting options.
What account do my Lot Fees post to?
Lot Fees are considered your overhead. They do not post to your General Ledger. While this amount may be helpful to determine your inventory costs from a profitability standpoint, you may need to exclude it from certain reports.
What is account 8070 Free Service?
If a cost is added to a vehicle after a sale, and the cost is not passed on to the customer (click here for information about "adding a repairs balance"), those costs can NOT post to your inventory accounts. They will post as an added expense to account 8070 Free Service.
How do I refund a deposit taken on a vehicle?
Click on Sales > A - Deposits. Select the deposit you want to refund, then just click the "refund deposit" button. You also have the option to record that you are keeping the deposit, even if the vehicle does not sell.
My Customer Listing report totals don't match my balance sheet. Why not?
If you have any Pre-Existing Customers that you have added, you will see them on your Customer Listing, but they do not post to your General Ledger. You may have to add a manual post to your General Ledger, so that your 1140 Accounts Receivable account matches the source report.
Where do I find my checkbook balance?
If you click on A - Accounting, then C - Review Changes to Cash in Bank. The amount listed on Tab 1 - All changes to Bank Balance represents your Bank Balance. The other tabs to sort by Checks Only, and by Date may help you find transactions that were entered out of order.